Refund policy

Last updated September 13, 2026

We want you to try AERASE. If it is not for you, you can return it.

30-day money-back guarantee

You have 30 days from the delivery date of an order to request a refund. This applies to one-time purchases and to the most recent AutoShip shipment.

Email contact@aerase.shop with your order number and the reason for the return. We will send return instructions. Refunds go back to the original payment method after we confirm the request. Shipping you paid on a one-bottle order is refunded only if the item arrived damaged or we sent the wrong product.

Used product

You may return a bottle you have tried, as long as you request the refund within 30 days of delivery. We may refuse refunds on products that appear used beyond a reasonable trial, returned after 30 days, or returned without contacting us first.

Damaged or wrong item

If a package arrives damaged or we sent the wrong item, photograph the package and product and email us within 7 days of delivery. We will replace it or refund you, including outbound shipping.

AutoShip

Cancel AutoShip anytime in My account or by emailing us. Cancellation stops future charges. It does not automatically refund a shipment that already went out. That shipment follows the 30-day window above.

If a renewal payment fails, we may retry the card. We do not charge you a cancellation fee.